Privacy Policy & Terms of Service

Last Updated: June 2026

Welcome to Dip Electronics LAB ("Company", "we", "our", or "us"). By accessing and using https://dipelectronicslabshop.in, you agree to comply with and be bound by the following Privacy Policy and Terms of Service.

1. Privacy Policy

We respect your privacy and are committed to protecting your personal information.

Information We Collect

• Full Name
• Address
• Mobile Number
• Email Address
• Billing and Shipping Information
• Order Details
• Device and Browser Information
• IP Address
• Social Login Information, if applicable

How We Use Your Information

• Processing and delivering orders
• Customer support and communication
• Order updates and notifications
• Legal and regulatory compliance
• Website security and fraud prevention
• Improving our products and services
• Internal analytics and reporting
• Customer feedback and surveys

Data Protection

We do not sell, rent, trade, or share your personal information with any third party except where required by law or necessary for order processing, payment processing, shipping, and customer support.

Social Login Information

If you use Google, Facebook, or other social login services, we may collect information such as your name, email address, profile picture, and unique social account identifier. This information is collected only with your consent and is used solely for account creation and authentication.

Data Deletion Request

You may request deletion of your account and personal information by contacting us via email. Certain information may be retained where required by law, taxation, accounting, or regulatory obligations.

User Responsibility

Please do not share sensitive information such as OTPs, passwords, banking credentials, or payment details with anyone claiming to represent Dip Electronics LAB through phone calls, emails, or social media messages.

2. Terms of Service

Acceptance of Terms

By using this website, you agree to these Terms and Conditions and our Privacy Policy. We reserve the right to update, modify, or revise these policies at any time without prior notice.

Services

Dip Electronics LAB operates as an online retailer of electronics, electronic components, repair parts, tools, and related products.

Upon successful order placement and payment confirmation, the Company shall process and dispatch the order according to its shipping procedures.

Product Information

We make every effort to ensure that product descriptions, specifications, pricing, and images are accurate.

• Product images are for reference purposes only.
• Actual product appearance may vary.
• Minor specification differences may occur due to manufacturer updates.
• Human errors may occasionally occur.

Pricing

All prices displayed on the website are subject to change without prior notice. In the event of a pricing error, we reserve the right to cancel or revise the affected order after informing the customer.

Intellectual Property Rights

All content on this website, including logos, designs, images, graphics, text, software, and product listings, are the intellectual property of Dip Electronics LAB unless otherwise stated. Unauthorized copying, reproduction, or distribution is prohibited.

3. Shipping Policy

• Orders are generally processed within 1–3 business days.
• Delivery timelines depend upon courier availability and destination.
• Delivery delays caused by courier companies, weather conditions, strikes, government restrictions, or other circumstances beyond our control shall not create liability on the Company.

4. Refund, Return & Replacement Policy

Due to the nature of electronic components, spare parts, and tested products, we generally do not offer refunds after successful delivery.

Customers must verify product compatibility before placing an order.

Replacement requests may be considered only if:

• Wrong product was delivered.
• Product arrived physically damaged.
• Product was dead on arrival (DOA).

Claim Requirements

• Customer must notify us within 24 hours of delivery.
• A complete unboxing video recorded from package opening to product inspection is mandatory.
• The product must remain in original condition.

5. Repair Assistance

For damaged or defective products, we may provide technical assistance, troubleshooting support, or repair guidance where reasonably possible.

Repair, replacement, or support decisions shall depend upon technical evaluation and product condition.

6. Termination

We reserve the right to suspend, restrict, or permanently terminate user accounts that:

• Violate these Terms
• Engage in fraudulent activity
• Abuse our services
• Attempt unauthorized access to systems

7. Limitation of Liability

Dip Electronics LAB shall not be liable for:

• Indirect losses
• Consequential damages
• Business interruption
• Data loss
• Loss of profits

arising from the use of this website or products purchased through it.

8. Indemnification

You agree to indemnify and hold harmless Dip Electronics LAB, its owners, employees, representatives, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising from your misuse of the website or violation of these Terms.

9. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of India.

Any disputes arising from these Terms or the use of this website shall be subject to the exclusive jurisdiction of the competent courts located in Murshidabad, West Bengal, India.

10. Contact Information

For any questions regarding orders, privacy, returns, or support, please contact us using the above details.